Shopping online has become a common and very convenient way. To do this, you just need to register on the site. Many people have encountered a problem when they forgot their password and cannot log into the site they need. This often happens when changing browsers or devices when passwords are not saved. In this article we will look at the main problems with logging in and ways to solve them.

Forgot your password, password recovery procedure on the Russian version ru .aliexpress .com

Perhaps the most common problem is. But this trifle can be quickly corrected. When entering the resource, you are asked to fill out the “Password” and “Login” fields.

Above the last field there is a link “Forgot your password”, you need to click on it. After which a page opens asking you to provide your email address and undergo verification. If you need to enter the code from the picture in a special field, if everything is done correctly, the corresponding field will turn green. All you have to do is click on the “Request” button.

After this, there are two options for password recovery:

• with confirmation by email;
• via support service.

We choose the most convenient option. For example, through mail.

After this, you need to pass an identity verification, which consists of three points:

1. identity verification with receiving a code;
2. direct password recovery (enter a new password and confirm it in the window below);
3. Login to the site with a new password.

After successfully completing this procedure, a message will appear on the screen that the password has been restored. Now you can safely access the site and make purchases, and it’s best to write down the password in a notepad or save it in your browser.

How to access Aliexpress if access is closed.

There are situations when access to the trading platform is blocked. This situation may arise as a result of restriction of access to the site by Roskomnadzor, if goods of poor quality are found on the resource.

This could also be due to:

• technical work on the site;
• resource update;
• problems.

All these are temporary difficulties. Updates may take no more than a couple of hours, but technical work may take longer. In any situation, this will not affect orders and the cost of goods. It could also be due to your browser being slow.

In this case, try the following:

• change browser;
• use turbo mode to increase speed;
• clear the history;
• log in from another device.

If you can log in from your phone or tablet, but not from your computer, then most likely the problem is with the latter. In any case, if the site does not open, the administration reports the reasons why this happened.

I can’t log into my Aliexpress account

There are situations when everything works well, but you can’t log in. Many people have encountered this problem. This may be due to an update on the site and you should wait a while. After which everything will work out and you will calmly enter the office. These problems are often caused by an antivirus program, which may block the resource as malicious. In this case, you can try to disable the protection and log in. If none of the above it helped to try send a message to the technical assistance service, they will definitely help in resolving the current problem.

I can’t log into Aliexpress from my phone

Why doesn't Aliexpress open today?

Many users from the Russian Federation are faced with the following problem - Aliexpress does not work. Some cannot access the page at all, others cannot leave a comment, pay for an order, etc. Of course, in this case, buyers begin to panic, because we are talking about money. People often think that their account has been blocked and try to write to the site administration in any way.

Experienced PC users have already found a way out of this situation. Some people use Opera or Yandex browsers in “Turbo” mode, while others prefer to use an anonymizer (a program or website that can be used to hide or change the IP address). Well, most of the users wait patiently.

If your order protection time allows, we recommend that you wait a little longer. This problem is known to the Aliexpress administration, and they are already working on it. Soon the site will work as usual, because the Aliexpress team is primarily interested in the stable operation of the resource.

Why doesn't Aliexpress open?

The official reason is still unknown. The Aliexpress administration only reports that they are already working on this issue and that everything will be resolved soon.

The following versions are being discussed online:

1. The blocking of Aliexpress occurred on the initiative of Roskomnadzor due to the presence on the site of articles telling about different methods of suicide. And also due to the presence on Aliexpress of pages with smoking mixtures that are prohibited in the Russian Federation.

Today it is known that the blocking has supposedly been lifted, but some providers have not yet provided full access to the resource.

1. According to the second version, the site was not blocked. The problem is that Aliexpress cache servers are located on the Rostelecom network, so initially in the Russian Federation the site opens as usual, and as for authorization, it occurs along the Europe-USA-China route.

Other reasons why Aliexpress does not load

The reasons why it does not load can also be:

• Carrying out technical work on the site;
• Website update;
• Possible problems.

In all three cases, you just need to wait a little.

Another reason could be a slow browser. In this case, try resetting your settings, clearing the cache, cookies, and removing extensions. Or try using a different browser.

Quite often, problems with authorization on a website are associated with entering an incorrect password. The first thing to do is, of course, to check the correctness of the entered data. If the data was entered correctly, but you still cannot log in, the only solution is to change the password.

If you have tried all the above steps and are still unable to log into the site, try using the program. Through it you can easily go to Aliexpress to your personal account.

Many users from Russia have been unable to properly access the Aliexpress website for two days now.
Some people can’t access Aliexpress pages, while others can’t pay for an order or leave a comment.
Buyers are panicking. Many people believe that their account has been blocked. They worry and cry for help.
Those who are good with computers have already found workarounds to get to the Aliexpress website.
Some people use Opera and Yandex browsers, including turbo mode. Some people change their IP using various services, for example using an anonymizer.
Moreover, users from other countries do not experience such problems.
Buyers from Russia joke that this is the work of the United States, saying they want to quarrel between us and China. =)
Well, many are waiting patiently.
Which is what we advise you to do.
If you do not run out of transaction protection time, then the best option is to wait until the Aliexpress website starts working as usual.
AliExpress employees are aware of this problem and are already solving it. They are very interested in the stable operation of the resource.

Why doesn't AliExpress work?

The AliExpress administration does not name the reason, they only say that they are working on this issue.

There are two versions being discussed online:
1) A few days ago Roskomnadzor blocked several popular resources GitHub, Aliexpress and 2ch.
GitHub, the largest platform for programmers, was blocked allegedly due to the presence of an article on the site that talks about different methods of suicide.
This is not the first time that AliExpress, the largest hypermarket in the world, has blocked the presence of a page with smoking mixtures that are recognized as narcotic in the Russian Federation.
At the moment, it is stated that the blocking has been lifted, but some providers have not yet provided full access to the resources.

2) There were no blockings of the Aliexpress website. The situation is this: Aliexpress cache servers are located on the Rostelecom network, so initially the site opens normally in Russia. But authorization on the site goes through American and Chinese servers, and along the Europe-USA-China route (i.e. in a western direction).
Specialists from the communication network control center are solving the problem together with Aliexpress and Western telecom operators. Everything should be working as normal soon.

And how to solve this problem.

Sometimes buyers have questions - why can’t they log in? Aliexpress? As a rule, this question arises in a situation where the site works fine, looks for things in the search, but does not allow you to log into your account to make a purchase or view orders. Sometimes orders disappear altogether. Let's look at why this happens.

I can’t log into my Aliexpress account in Russian: reasons

Let's try to find out the reason why the site periodically behaves this way.
Basically, when you can’t log in to Aliexpress, the problem lies with the site itself.

Such failures sometimes happen, and you cannot do anything about them, unless you contact. Or just wait a little and everything will work itself out.

The application or computer does not log into your Aliexpress account: why?

If your mobile application does not work or crashes, then the reason for this may be updates or an internal failure. First, try clearing the application cache.

• To do this, open "Settings" smartphone

• Next select "Applications"

Applications section

• Find in the list Aliexpress
• Next click "Clear cache"

• Try logging into the app again

If after this the situation does not improve, then try reinstalling the application.

In this article we will talk to you about why you can’t log into your Aliexpress personal account.

Online shopping has become very popular today. This is the fastest and most comfortable way to get the things you want. The Chinese site is extremely popular Aliexpress. To start shopping, all you need to do is register in the online store. But sometimes customers have to deal with the fact that they cannot log into the system. Let's look at the main reasons and ways to solve them.

If this is your first time entering this site, we recommend that you additionally read the article on, which will tell you how to correctly create a new account on Aliexpress and start shopping.

I can’t log into Aliexpress - I forgot my password

One of the most common reasons why you can’t log into your personal account Aliexpress- this is a forgotten password. But this situation is very easy to fix.

• When you try to log into the site, the system prompts you to provide a username and password. Since we don’t remember the password, instead of entering data we need to press.

• First, the system will ask you to select a recovery method. We choose by email.

• Next you need to write your email address and remove a small verification. To do this, under the line for entering the address, click on the switch and slide it to the right until the bar turns green. In the same window, select "Request".

• You will now receive a new email with a confirmation code. You need to indicate it on the new page that appears on Aliexpress. Next you also need to write "Request".

• Only after this the system Aliexpress will allow you to create a new password. Enter it twice and confirm its creation.
• That's all! Now the recovery is complete and you can log in to the page with the new password.

There are also cases when even email is forgotten. What then? In this case, when you start the password recovery procedure, choose recovery not by email, but through the support service. Then you will find yourself in a chat with an operator who will answer all your questions and help you regain access to your account.

Access to Aliexpress is closed - the site does not load

A situation may also arise when Aliexpress access will be blocked. This usually happens when the site is blocked by Roskomnadzor, if it suddenly discovered prohibited goods in the catalogs. In addition, the reason for losing access to the site may be various problems, updates, or simply technical work.

Such problems are always temporary. Although the time it takes to wait is always different. This could be an hour, a couple of hours or even a day. Despite the current situation, this will not affect your purchases or product prices in any way. Slow operation of the Internet or the browser itself can also affect performance. Just try reconnecting the Internet or changing your browser. Or reboot the system, it may have experienced a minor glitch.

If you changed your device and were able to load the site from your tablet or phone, but it does not open on your computer, then the problem really lies in the browser. So install another browser and use it temporarily.

I can’t log into my Aliexpress personal account - what should I do?

It also happens that the site seems to load well, does not freeze or crash, but it does not allow you to log into your account. On Aliexpress Many people have already been in a similar situation. Again, the reason may lie in the site being updated and you just need to be patient and wait. After a while, everything will work on its own and you will be able to log into your personal account.

Another reason could be an antivirus program or an ad blocker. Together they can block access to the site as malicious. In this case, try removing the protection for a while and going to Aliexpress .

If all this does not help you, then try writing to the site’s support service. She will help you solve your problem.

I can’t log into Aliexpress from my phone: reasons

Sometimes users of the mobile version of Aliexpress may find it impossible to log in to the site. First, you need to make sure that your Internet connection is stable and that the application is not updated. In addition, it will not be a bad idea to find out whether you are entering the data correctly.

No matter what the situation may be, always first check that the information provided is correct and that your Internet connection is stable. If everything is done correctly and everything is fine with the Internet, then just wait a little. Perhaps there was some kind of glitch or the next update is being downloaded.

I can’t log into Aliexpress from a computer: reasons

More on Aliexpress Users periodically encounter a problem when they cannot log in from their computer. The problem may lie in both the Internet connection and the browser. Most importantly, don't panic and do everything in order.

The problem is resolved as follows:

• First, check whether there are enough funds in your Internet balance. Perhaps the subscription fee was simply charged and the Internet was turned off
• Your antivirus program may have blocked access to the site. To do this, open your antivirus settings and do Aliexpress trusted site
• There are viruses on your device. In this case, do a full scan of your computer and try opening it again. Aliexpress
• The problem may also be in the browser. In this case, try changing it

If none of the options helped you, then only reinstalling the operating system will help. However, this is an extreme measure, and it can only be used when other sites are not working either.

I can’t log into my Aliexpress account - what should I do?

Another common case when you can’t log into Aliexpress completely or some functions do not work. This is due to the following reasons:

• Site malfunction. This is a fairly common problem. You won’t be able to influence it in any way; all you can do is wait until everything gets better on its own. The only option, if nothing helps at all, is to write to the support service and ask for help.
• Another option is that your browser is configured incorrectly. You just need to change the settings. To do this, open the browser menu and go to settings. Next, find the clear history button and delete all unnecessary data.

I can't login to Aliexpress with the correct password

There are also situations when the password seems to be correct, but login Aliexpress it still doesn't work. In this case, the problem can be solved in the following ways:

• Check if you have entered the correct password and login
• If you are absolutely sure that you did everything correctly, then first write the information in a text editor and copy it
• Change your password to a simpler one

If this does not help solve the problem, please contact support. Aliexpress and ask for help.

Why is Aliexpress not working today?

It also happens that yesterday Aliexpress It worked flawlessly and there were no problems with it, but today it doesn’t even open. At the same time, users often begin to worry, especially if they have already paid for the order. This is also due to the reasons mentioned earlier:

• Carrying out technical work on the site
• Data Update
• Problems with the site

In any of these situations, you can just wait for everything to work out on its own. By the way, the site administration will definitely notify you about the work being carried out, so check your email.

Video: What to do if Aliexpress does not open? Blocked or unavailable