Netiquette. Netiquette: subtleties and rules of communication in cyberspace Netiquette and security measures

The rules of etiquette are not universal and rigidly established - they can vary significantly in different communities. Since the main goal of etiquette is to not impede communication in a community, rules can be established based on the goals of the community, the accepted style of communication, technical limitations, etc. Some rules are written down, and even formalized in the form of a charter, or sometimes just a list, while other rules are not written down anywhere, but are known to most members of the community and are strictly followed.

1. Remember that you are talking to a person.

Do not do to others what you do not want to receive from them yourself. Put yourself in the shoes of the person you are talking to. Defend your point of view, but do not insult others. When you use telecommunications, you are dealing with a computer screen. You cannot gesture, change your tone, and your facial expression does not play any role.

Words, only words, are all that your interlocutor sees.

When you are having a conversation - by email or in a conference call - it is very easy to misinterpret the words of your interlocutor. And, unfortunately, forget that your recipient is also a person with his own feelings and habits.

However, do not forget about the main principle of netiquette: there are real people everywhere on the Internet.

And one more reason to be polite online. When you communicate with someone in cyberspace, remember that your words are recorded. Perhaps they will be stored in places where you can no longer reach. In other words, there is a chance that they will come back and harm you. And you have no opportunity to influence this process.

2. Adhere to the same standards of behavior as in real life.

In real life, most of us obey laws, sometimes because of restrictions, sometimes because of fear of getting caught. In the virtual space, the chances of being caught are relatively small. People sometimes forget that there is a real person “behind the screen”, and they think that the rules of behavior on the Internet are not as strict as in real life.

This misconception is understandable, but it is still a misconception. Standards of behavior may differ in different parts of the virtual space, however, they are no softer than in real life.

Maintain communication ethics. Don't believe anyone who says, "The whole ethics here is what you set for yourself." If you encounter an ethical problem in cyberspace, think about what you would do in real life. Most likely, you will quickly find a solution.

3. Remember where you are in cyberspace.

What is accepted without hesitation in one place may be considered rude in another. For example, in conferences where television programs are discussed, various rumors and gossip are quite normal. But if you decide to invade a journalistic discussion with them, this will not add to your popularity.

When you find yourself in a new area of ​​virtual space, first look around. Spend time studying the situation - listen to how and what people are talking about. After that, engage in conversation.

4. Respect the time and capabilities of others.

When you send an email or post to a conference call, you are essentially vying for someone's time. And then you are responsible for ensuring that the recipient does not waste this time in vain.

The concept of “capability” includes the bandwidth of the channel through which communication occurs and the physical capacity of the storage media on the remote computer. And if you accidentally sent five identical messages to the same conference, you wasted both the time of the subscribers of this conference and the capabilities of the system (after all, you took up the transmission line and disk space).

Many conference readers are slow, and receiving a new message takes time. The program must scroll through all the message headers in order to get to the one you need. No one is particularly happy if it turns out that time was wasted.

People don't have much time to read messages given the number of recent ones. Before you send your letter, consider whether the recipients really need it. If you answer yourself “no,” it’s better not to waste their (and your) time. If in doubt, think twice before sending a message.

5. Save face.

Take advantage of anonymity.

On the Internet (for example, in conferences) you can meet people you would never meet in real life and no one will judge you for the color of your skin, eyes, hair, your weight, age or manner of dressing.

However, you will be judged on how you write. For those on the Internet, this matters. Thus, grammar rules play an important role. Be aware of what you are saying.

Consider the content of your letter. When you want to say something like "it seems to me." or “I heard that.”, ask yourself whether to double-check the correctness of your facts. False information can cause a whole flurry of emotions on the Internet. And if this is repeated a second and third time, it can happen, like in the game “broken phone”: your words will be distorted beyond recognition.

Also, make sure your messages are clear and logical. You can write a paragraph of text that is grammatically perfect but completely meaningless. This often happens if you want to convince someone that you are right, using a lot of complex and long words that you yourself are not very familiar with.

Don't insult users.

Finally, be patient and polite. Do not use profanity, do not enter into conflict for the sake of conflict itself.

6. Help others where you can.

Why is asking questions in virtual space effective? Because your questions are read by many people who know the answer to them. And even if only a few people answer qualifiedly, the total amount of knowledge on the Internet will increase. The Internet itself grew out of the desire of scientists to exchange experience. Gradually, others became involved in this fascinating process.

It is especially important to exchange answers to your questions with other users. If you anticipate that you will receive a lot of answers to your question or send it to a conference that you rarely attend, respond to replies by email, not to the conference. When you receive all the remarks, summarize them and send them in one message to the conference. This way, everyone will benefit from communicating with you.

If you are an expert yourself, you can do more. Many people freely post entire bibliographies, from lists of legal resources to lists of popular books on UNIX. If you are leading a group that does not have a list of answers to the most frequently asked questions, try writing one. If you have discovered or authored a paper that you think may be of interest to others, please submit it to the conference. Sharing experiences is a fun activity. This is an ancient and glorious tradition of the Network.

7. Do not get involved in conflicts and do not allow them.

"Does online etiquette prohibit flames? Not really. Flames are also an old tradition of the Internet. Flames can be fun for both writers and readers. And the recipients of flames often deserve them.

But netiquette is against flames that escalate into wars - a series of angry messages exchanged, as a rule, by two or three participants in the discussion. Such wars can literally take over the conference and destroy the friendly atmosphere. This is unfair to other conference readers. And very soon people who are not participating in the discussion get tired of conflicts. In fact, an unacceptable monopolization of resources occurs.

• 8. Respect the right to private correspondence.
• 9. Don't abuse your powers.

Some people feel like professionals in the virtual space. These are aces in every network game, experts in every office and system administrators of the system.

With greater knowledge or greater authority in their hands, these people automatically gain an advantage.

However, this does not mean that they can use it. For example, system administrators should not read private email messages.

10. Learn to forgive others for their mistakes.

Everyone was a newbie once. Therefore, when someone makes a mistake - be it a typo in a word, a careless flame, a stupid question or an unreasonably long answer - be lenient with it. Even if you really want to answer, think twice. Just because you have good manners doesn't mean you have a license to teach those manners to everyone else.

If you decide to draw the user’s attention to his mistake, do it correctly and preferably not in a conference, but in a private letter. As you know, corrections in the text often also contain grammatical errors; Also, an indication of non-compliance with the rules of etiquette sometimes demonstrates a violation of the same etiquette.

The concept of netiquette came to us from English. However, the very concept of “network” never took root, unlike the principles of communication themselves. Internet communication etiquette includes rules for online conversations, email correspondence, forum communication, and so on. It is not difficult to understand its principles - you just need to know the main points and do not forget about basic politeness.

Peculiarities

Netiquette rules allow beginners to get used to the Internet, and experienced users do not feel discomfort even when communicating with strangers. In essence, “networking” is the same norms of behavior that people adhere to in everyday life, but transferred to the information network.

Ethical standards are not strict rules, but if you want to be taken seriously and with respect, then they are still worth adhering to.

This attitude towards other users in cyberspace does not require much effort, but it helps to earn a good reputation.

Basic Concepts

It’s worth starting a conversation about the rules of online communication by analyzing the basic concepts that all Internet users encounter on a daily basis.

Places for communication

There are a huge number of different sites and chat rooms on the Internet designed for people to exchange interesting experiences, or just talking to each other:

• Forum. The main place for communication is the forum. As a rule, this is a site with a narrow specialization. For example, there are forums for moms, travelers, freelancers, and so on. Such sites contain both text and graphic information, and each user has the opportunity to ask a question, create a new topic, or simply chat with others in the comments.
• Chat. The main purpose of chats is real-time communication. They can be used for personal correspondence, or be group.

Violations and errors

Exchanging messages online can ruin the mood of both you and your interlocutor if you break simple rules. There are a number of things to avoid when conducting a dialogue or communicating on a forum:

• Flames. This word refers to remarks that do not make much sense and are used to provoke a response. In fact, this word is used to describe an ordinary dispute for the sake of argument. Online flaming refers to personal attacks, insults, discrimination, and so on. You should not only not write such messages yourself, but also ignore them if you see them on the forum, so as not to provoke flamers into further pointless disputes.
• Flood. The so-called flood does not make sense either. These are “off topic” messages that can be safely deleted. As a rule, flooders simply send emoticons or monotonous messages to everyone. An abundance of flooding slows down the page loading process and simply annoys users.
• Caps. This word refers to messages written with the Caps Lock key held down. Messages written in capital letters are just as annoying as lots of emoticons or exclamation marks at the end of a message. As a rule, this means that the person has not read the rules for using the site or forum.

In fact, there are not so many basic concepts that can be found on the Internet. Computer slang is constantly evolving, and it's hard to keep up with all the new terms. But knowledge of at least this base is already enough for normal communication in cyberspace.

Rules

Having become familiar with the basic terms, you can move on to studying the rules of correspondence.

Email

For many old-timers, email is the main way to communicate online. Business correspondence is usually carried out by mail, so it is important to first learn how to use it.

The first thing you need to do is create your profile. Your personal name and signature are visible to everyone you send emails to, so be sure to include this line. It is advisable to use your real name. This way you will be immediately recognized among a huge number of senders.

When sending a letter, you must also indicate the subject. This is also a kind of manifestation of respect for your interlocutor. He will immediately understand what you want, and if the need arises to re-read the message, he will not look for it among dozens of nameless messages.

As for the letter itself, it should not be too long. If you are simply responding to a message, then you can get by with a few sentences to the point. When sending a letter yourself, also try to stick to the topic and not go into lengthy explanations.

As a rule, one subject corresponds to one letter. If you have something to add, it is better to write a new message.

The culture of online communication also includes literacy. Check the text at least in free editors to avoid mistakes that spoil the impression of your interlocutor. The fact that mail is considered a method of fast communication does not give the right to send illiterate messages.

When communicating via email, it is also worth remembering that You cannot indicate any personal information in the message. Although at first glance it seems that the correspondence will remain accessible only to two interlocutors, it is possible that personal information will appear in the public domain. It happens that scammers intercept letters in order to obtain personal information, for example, a bank account number.

A signature completes any message. Like the name, it should be clear and thoughtful. Most sites automatically add a signature to the message, but it is almost always possible to edit the given phrase. The main thing is that it is not too long; the optimal size is four to seven lines. At the very end of the letter, you can duplicate the name or indicate other contacts.

Forums and chats

Communication on forums and chats is usually less formal. But it’s still worth adhering to certain rules. First of all, you need to respect your interlocutors. The clause “avoid offending” is present in almost every set of rules. Insults usually include “getting personal”: insulting the interlocutor’s relatives, discrimination based on gender, religion or race, as well as ridiculing a person’s preferences and hobbies.

Also, most sites prohibit the so-called overquoting, that is, excessive quoting. If you need to quote something, or highlight someone’s comment, you need to choose exactly the sentence or phrase that carries the desired meaning, and not just copy the entire text. The same applies to a pile of quotes - always choose one or several, without which you cannot do without losing the meaning.

Most forums, like emails, usually have a signature. It shouldn't be too long either. Most often, such signatures are humorous or personal in nature.

This is acceptable, but what you should avoid is negative or provocative statements in your signature.

Netiquette

In addition to these basic rules, there are also unwritten norms. They help you build a good reputation and stay safe when dealing with strangers.

Humanity

The first principle is respect for other people. Remember that even though you don't see a real person in front of you, they still exist on the other side of the screen. This means that you should control your statements and think about the fact that your words may offend someone.

Self-control

Flaming and public insults should be avoided not only because your words may be perceived as an insult, but also because everything is recorded on the Internet. If words spoken in real life can be forgotten over time, then a message written and sent remains forever. Many users create the illusion of control - it seems that just click the “delete” button and the message will be erased forever.

But this is far from true, because all sent messages remain on the Internet, and it will not be difficult for experienced hackers to collect all the information ever sent by a person over the network.

Patience

Unfortunately, not all users remember etiquette when accessing the Internet. Therefore, another unwritten rule is to be patient with everyone. There is no need to get into every argument and try to correct every person. It’s enough just to be patient and not be fooled by provocations.

Respect

Communication in virtual reality is often complicated by the fact that everyone has a real life. This means that you cannot expect that the interlocutor will devote all his free time to communicating on the forum, or waiting for a response letter by e-mail.

Also, some problems with network access may often arise. You also need to remember this and not impose yourself on your interlocutor.

Safety

One of the main advantages of communicating online is complete anonymity, which is initially provided to the user. A person chooses how to present himself and what image to create. Anonymity is also a guarantee of security. Don't give personal information to strangers or leave it where it could be found by scammers. Such negligence often leads to dire consequences.

Politeness

For safe communication, it is also important to be a polite interlocutor. In order not to cause a negative reaction to your words and not to receive threats against you during correspondence, it is enough to restrain your emotions and not say too much. Foul language and attempts to provoke another person will not lead the dialogue in the right direction.

This is not only ethics, but also a way to stay protected.

Willingness to help

Ethical behavior involves a willingness to help others in a difficult situation. People often turn to the Internet in search of answers to certain questions. Don't be rude, even if they seem stupid. It’s better to simply help your interlocutor without provoking lengthy discussions and debates on some meaningless topics. We must remember that all Internet users were once in the role of beginners.

The rules of online communication, even if unwritten, make life much easier and allow you to maintain your reputation as a well-mannered person even in cyberspace. You will learn more about the rules and subtleties of communication in cyberspace from the following video.

Since people exist in society, they are all obliged to comply with the norms of social behavior. The rules of etiquette can be general in nature and also vary depending on the communicative situation, therefore, they distinguish, for example, table etiquette, business etiquette, diplomatic etiquette, etc. In recent years, a new type has been added to this list - netiquette, or netiquette. His appearance was dictated by urgent need. After all, today there are a huge number of people using the Internet, and not all of them have an idea of ​​how to behave correctly when communicating online.

Why do we need netiquette rules?

Online etiquette rules essentially have the same goal as regular etiquette rules: they help people achieve mutual understanding and ensure safe communication. The impersonality of a network communicative act makes users forget that they are not dealing with a machine, but with living people. Establishing a strong contact with an interlocutor whom we neither see nor hear is quite difficult. And netiquette is a set of recommendations that are designed to help solve this problem. In addition, following the rules of netiquette makes it possible to safely avoid the machinations of virtual scammers, keeping your wallet and your nerve cells intact.

10 Basic Rules of Netiquette

1. Be polite, even if the communication is not in real time. After all, in any case, you are in contact with people who are simply on the other side of the screen.
2. Do not forget about the mandatory formulas of greeting, farewell, address, expression of gratitude, etc.
3. Pay attention to the communication situation, for example, in a network chat where people are just going to chat, you can behave more freely, but during a network thematic conference you should be more restrained, etc.
4. Avoid idle talk and try not to waste your interlocutor’s time.
5. Do not rush to destroy the aura of anonymity when communicating with strangers; let people judge you not by your appearance and manner of dressing, but by the breadth of your horizons, level of literacy, sense of humor, etc.
6. Proofread and edit your messages and emails before sending, and do not send nonsense or illiterate text to your interlocutor.
7. Don't stoop to rude insults. Politeness is appropriate even when your opponent turns out to be an outright boor.
8. Do not refuse help, unless, of course, you are asked to send money to an unfamiliar number or something similar. You can help with advice, send a link to the desired resource, answer a question, or give advice.
9. Do not try to lecture your interlocutor or “pressure” him morally.
10. Be lenient towards the mistakes of others; you can easily turn a blind eye to unintentional mistakes in phrases. No one can be perfect, we are all only human.

Social Media Etiquette Rules

Social networks are incredibly popular today, and therefore they could not help but be affected by netiquette and the basic rules of communication on social networks are generally similar to the general rules of netiquette. But there are also special recommendations. For example, to avoid confusion, it is best to use a simple name or your real first and last name as a nickname, as well as your photo for your avatar. But provide information about yourself that is of a purely personal nature - telephone number, address, passport details, etc. – interlocutors on the Internet should not do so, so that there is no risk of being deceived by scammers. You should not continue communicating with a user who seems suspicious or inappropriate to you. You can blacklist it or report it to the administrators.

There are actions that seem desirable and convenient to most people on the Internet, and there are those that are the opposite. So, let's try to capture some basic points.

I love etiquette rules! I sincerely believe that they were created not to torture normal people with strange rituals, but to make our lives easier.

Because, firstly, eating with a knife and fork is actually more convenient than just eating with a fork, and secondly, etiquette is a collection of proven and effective algorithms for a variety of life situations.

How to communicate with people so that they feel pleasant and good with you, and at the same time so that you also feel pleasant and good with them

For example, a very good rule is to write a letter to the hosts after returning from visiting, thanking them and assuring them that the evening was just wonderful. This is not at all difficult, but it makes the recipient very happy and often takes the relationship with him to a new level.

Or here's a much more serious case - what to do if your friend or acquaintance becomes seriously ill or someone close to you dies? Many even very good people get lost, don’t know what to do, and out of confusion do nothing, so as not to disturb or interfere.

Or they try to console so awkwardly that they drive a friend into an even greater abyss.

After this, the person gets the feeling that everyone abandoned him during his trouble, he was left completely alone - and no one was there, and no one supported him.

And at this time there were many people around who wanted to support, but simply did not know how to do it.

The rules of etiquette regulate such issues, provide working algorithms - and I often feel sorry that most of them were lost in modern Russia and are now just beginning to be restored little by little.

Etiquette on the Internet

However, I wanted to talk about netiquette. It has undoubtedly already taken shape; there are already actions that seem desirable and convenient to most people on the Internet, and there are those that are the opposite. So, let's try to capture some basic points.

Skype calls

You should never call anyone without prior approval.

Many people confuse Skype with a phone, but you can turn off the sound on a phone, you can leave it in another room, and in general the phone is still designed specifically for calls.

And Skype is on the computer, and during your call a person can write some important text, watch a movie, sit next to a falling asleep child and quietly read something...

We live in an age of multitasking, and therefore open Skype does not mean an invitation to call on it at any time convenient for you.

First, it’s always better to write and ask, is it comfortable for the person on the other side of the monitor to talk? Even if it's your sister, mother or best friend.

Reposts

If you see an open post on any social network, and you like it so much that you want to repost it, then don't ask permission. Posting without a lock means you can repost without any questions asked. And give a link to it anywhere, too.

Therefore, the opposite situation is also true: if you do not want reposts and links, put a lock.

Adding to friends

Also, don't ask permission to friend someone. You don't ask the editor-in-chief's permission to subscribe to his magazine, do you? Subscribe and read quietly.

The following rule follows from the previous one: if you don't like someone, just unfollow them and stop reading it.

Ban

If by reposting on Facebook or in the top of LiveJournal you are constantly receiving posts from some person who is unpleasant to you, then it would be best to ban him on Facebook and remove him from the top of LiveJournal - both have such functions. This way you will stop seeing unpleasant things and improve your personal world.

Checking information

Before reposting material about a hundred shepherd puppies that will be euthanized before evening if their owners are not found, about a lost child, or about an apartment that a kind owner is ready to give to someone who reposted the ad, take a minute to google this information.

In 99% of cases it will be either outdated or initially fake.

The exception applies only to those cases when you subscribe to the pages of well-known and respected funds - for example, Lisa.Alert, which is looking for missing people. Or foundations raising money for the treatment of children or searching for lost dogs.

First-hand posts can be published without verification (although it is still worth checking the date of original publication), and everything else requires prior consultation with Google.

Unsolicited criticism

The average person runs social networks for joy, pleasure and communication with pleasant people. No one, when posting a photo of a new hairstyle or a new renovation, wants to hear that the hairstyle is terrible, and in general - you have gained indecent weight, and no one has been making such ceilings for ten years.

Therefore, an important rule of communication on social networks: support (praise) - or pass by.

Let's be friends!

If you really want to make friends with someone on social networks, then It would be best to write to him in a personal message. And ideally, if the letter is not in the format: “Hello! I like you! Let's be friends!" This, firstly, is too similar to spam, and secondly, it does not explain to the recipient in any way why he should be friends with you.

It's ideal to write a letter telling the person about you and why you feel like you have a lot of common themes:

"Hello! My name is Masha, and I have been reading you for a very long time, I am an aspiring artist, I am very inspired by your works! I also publish reports about my preparation for the Sydney Marathon, I know that you also run and are thinking about the marathon, if you are interested in my experience, then I will be very happy to become friends with you.”

Congratulations

Don't tag your friends on a greeting card. If you want to publish a picture for the holiday and congratulate everyone, then publish it just like that! Your friends will see it anyway, and even if they don’t, they definitely won’t be offended at you for it.

Alien "wall"

Never, ever, ever post anything on someone else's wall. It's like going to a person's house, driving a nail into his wall and hanging a picture on it. Even if it is the best picture in the world, the owner will still not be happy.

The exception is birthdays - and even then not always. Look at the circumstances: if this is the custom in this person’s circle, then it’s possible. If everyone congratulates him in the comments, then you shouldn’t write congratulations on the “wall.”

Politeness

Well, in general, the main rule: always remember that on the other side of the screen there are not virtualities and letters, but ordinary living people with their feelings, joys, troubles, and so on.

And do not write or say anything that you would not say to your neighbor, the head of the accounting department, or even a random fellow traveler on the bus. And vice versa - say what you would say. And everyone will be happy.published . If you have any questions about this topic, ask them to the experts and readers of our project .

P.S. And remember, just by changing your consciousness, we are changing the world together! © econet

Netiquette is the norms of communicative behavior adopted in cybernetic spaces. It includes the traditions of a given Internet group, web portal, community, which are observed by the majority. The rules of online decency and norms cannot be considered indispensable for all users. Their boundaries are quite flexible. In addition, in various Internet groups, websites and forums, norms often differ significantly. This is due to the desire to simplify communication and ease. The main goal of web etiquette is to simplify communication.

Rules in various online societies are set based on technical limitations, project goals, and prescribed communication style. On some portals, the norms of netiquette may even resemble a formal charter. Often there may be unspoken rules on sites. These are not written down standards anywhere, but known to the majority of users and strictly observed by this majority.

What it is

Netiquette or netiquette are simple rules invented by individuals who communicate a lot via the Internet. It was developed to create comfortable communication for both Internet natives and newcomers. Most regulations do not contain specific requirements. Most often, online “commandments” are a set of habitual standards of good manners generally accepted in society. Such rules are merely wishes.

Internet communications etiquette includes rules for conversation on the web, conducting electronic correspondence, and interaction in chat rooms and forums.

Understanding the principles of netiquette is quite simple - you just need to know the key points and follow the basic laws of politeness.

Often, obvious violations of netiquette mean various insults, deliberate departure from the given topic of a given community (offtopic), and advertising of third-party content. Also, on certain web portals, libel, malicious disinformation, and plagiarism may be a violation.

In order to understand what the rules of netiquette are, it is necessary to understand the main public places on the World Wide Web that exist for people to interact. The considered places for user interaction are intended for sharing experiences, communication, dating, and flirting.

You can highlight the main places visited by active users, such as chat and forum. The latter is considered the main springboard for honing one’s own eloquence in the epistolary genre. As a rule, a forum is a site with a narrow focus. For example, on the Internet you can find religious forums, forums for travelers, and mothers. Such web portals contain various introductory and specialized information. It is usually placed in graphical and text form. Here users can get advice, advice, or discuss a situation that concerns them.

The main purpose of chats is online communication. They can be personal, where two users interact with each other, or group.

The rules of online etiquette allow newbies to get comfortable on the web, and advanced users not to feel discomfort even when interacting with previously unfamiliar Internet residents. In essence, “netiquette” represents standards of behavior that society adheres to in everyday life, but transferred to the virtual space.

In general, the provisions of etiquette are conventionally divided into three subgroups: emotional norms (psychological), design (technical) and administrative.

The first subgroup includes addressing “you” or “you”, using emoticons (determining the permissible number, their nature), interacting with newcomers (supporting or ignoring).

Design (technical) standards include the use of a certain number of characters, line length, transliteration, advanced formatting (color, italics, frames), and the admissibility of printing messages in capital letters.

Administrative rules imply the naming of topics, the order of citation, the admissibility of advertising, the permissibility of flames (verbal skirmish, bickering for the sake of the dispute itself), the need to adhere to the direction of the community.

Users accustomed to the norms of a particular forum can often unintentionally violate the rules of another online community. That is why in almost every forum there is a requirement to familiarize yourself with the rules and express formal agreement to follow them.

Below are typical violations and mistakes of people entering the path of Internet communication. Messaging on web portals can spoil the mood of an inexperienced user if he violates the prescribed rules. There are several things that, avoiding, will help you enjoy communicative interaction on the web, and first of all, these are flames, using the “Caps Lock” key, and flooding.

Flames are comments that do not carry any special meaning and are used to provoke a response. This term in network communications implies insults to opponents, discrimination, and humiliation of an individual.
Messages of this kind are often prohibited by the rules. In addition, the policy of most portals strongly recommends leaving remarks of this kind unanswered, so as not to incite confrontation even further. Usually in any communities, groups and forums there are people who keep order, called moderators. It is they who are entrusted with the role of the so-called “orderlies” of places of communication. They monitor compliance with internal standards of behavior. Moderators have the right to edit or completely delete remarks that contradict the community rules, limit the rights of users who violate the established order of this portal, and even delete their pages.

Using the Caps Lock key causes all text to be written in capital letters. Such messages irritate users and provoke conflicts.

Flood is called phrases that do not make sense, remarks that are off topic. Often, flooders just like to send all sorts of emoticons or monotonous offers to everyone. Excessive flooding slows down the loading process of web pages and simply irritates users.

Rules for correspondence by email

The ability to correctly and competently conduct electronic correspondence will be useful in life in any field more than once. First of all, the ability to adequately communicate via email is an indicator of a person’s professionalism, a sign of general cultural and intellectual development. Based on the ability to formulate one’s own thoughts in writing, one can draw a conclusion about the personality and business qualities of the writer himself, about his attitude to his activities and social environment.

When conducting electronic correspondence, you need to clearly distinguish between messages to friends and acquaintances and business communications. If in messages addressed to relatives and other close associates, liberties of almost any content and direction are permissible, then in business correspondence the use of slang, emoticons, lexical and grammatical errors, and punctuation errors are not welcome.

Thus, when writing a message to an unfamiliar web user or an unfamiliar individual, it is recommended to observe the following rules of netiquette.

Any electronic interaction should begin with the subject of the message. Therefore, the “field” column must always be filled out. In addition, what is written in this line must correspond to the general content of the letter. After all, it is precisely by this criterion that the addressee decides to read this message now, or to postpone it or delete it without opening it. Also, following this standard of correspondence via email allows the interlocutor to quickly find the desired message among the mass of correspondence.

After filling out the “subject” column, you can go directly to the message itself, which should begin with welcoming words. If the letter is of an official nature, then the form of greeting should be appropriate, for example, “Good morning, Ivan Ivanovich.” After the greeting, be sure to include the recipient's name.

You also need to remember the golden rule of a truly successful person and an interesting interlocutor - brevity is a sign. If the subject of the email requires clarification and detail, then you should indicate the necessary parameters, while trying not to fill the text with “water”. You need to write specifically. The ideal version of the letter is a short message that outlines its essence and a proposal to discuss the topic raised in the message via telephone.

The style of the letter is determined by the “proximity” of the addressee to the sender. A message to relatives can be presented in free form, but it is better to write to prospective clients in a more restrained style and neutral tone.

The letter should be completed with a signature, which includes the sender’s name or surname and initials; in case of business correspondence – position, contacts, company logo.

Before sending an email, it is recommended to re-read the message, correcting lexical and grammatical errors. Carelessness is not a sought-after quality. An illiterate message, filled with slang expressions and unnecessary abbreviations, is unlikely to please even close people, not to mention potential clients.

Rules of conduct for online communication

In cybernetic space, the norms of behavior practically do not differ in any way from the established rules in society. The laws of politeness have not been canceled and it does not matter where communication takes place - online or in real interaction. In the virtual space, the ability to carefully “listen” to the interlocutor, respect for the other side, humor, and the absence of rude words and rudeness in speech are valued.

When communicating in cyber spaces, you should always remember that even if you don’t know who is sitting in front of the monitor on the other side of the country, he is still a person. Therefore, the rule at work here is that you need to treat other individuals the way you want to be treated yourself. You must defend your opinion in a correct form, confidently, but without stooping to personal insults.

When interacting in writing online, it is considered good form when the interlocutor respects the time of a virtual friend. This rule calls for limiting the amount of writing: it is recommended to split large text into parts; if this is a blog, then you need to make subheadings. The frequency of mailings and reposts (posting entries from a friend or some group or web community on your own page) is also important. When new posts appear every minute in their news feed or the feed of online friends, most users will simply unsubscribe from such a community.

Summarizing the above, we can add:

– if communication is not business-like, then in cyberspace the informal “you” is accepted; addressing “you” is best left for the boss;

– you shouldn’t start every message of the day to one interlocutor with a greeting; it’s enough to say hello once a day;

– the concept of netiquette presupposes, first of all, respect for cyber interlocutors, therefore the “Caps Lock” mode should be permanently excluded from your virtual communication style.

Typical violations

So, to summarize the above, the situations listed below are considered unacceptable for online communication. However, there are resources for which such phenomena are considered normal. If there is no obvious permission for such behavior, then it is advisable to refrain from it, since the interlocutor, having the data, has the right to file a statement of violation of the law with law enforcement agencies, citing insults, humiliation or threats.

To attract attention

Many communities do not welcome writing messages aimed at drawing attention to oneself.

A common mistake newbies make is writing a “greeting” after registration, which does not carry any semantic meaning. The abundance of such messages contributes to the development of flooding.

Another example is “bumps”, messages to raise a topic in forums, as well as imageboards, where they will be sorted by the date of the last entry.

Ignore

Bad form includes ignoring a correct question (except for an insult, as well as an obvious one).

Incorrect answer

Any question must be given an accurate, informative answer. A clarifying question is allowed.

Flame

This is a type of dispute in which the truth is not born. It arises spontaneously, turning into a heated discussion when the participants forget about the original topic of conversation and, getting personal, cannot stop. The development of the flame occurs rapidly and stops after the intervention of the moderator or when the participants get tired. After the end of the flame, no constructive result is observed.

The most reasonable behavior during such a dispute is to clearly state your position once and not enter into further discussion. After that it will subside on its own. If you try to prove that you are right, the flame will become hotter, and the person’s image will only worsen.

Flood

Refers to messages that do not contain useful information. It spreads out of nothing to do or for the purpose of trolling to annoy someone.

A technical flood is a hacker attack with a large number of requests that results in a denial of service.

Spam

These are messages coming from organizations or unknown people. This often involves sending emails that include advertising.

Offtopic

This is an online message that goes beyond the established topic of communication. Offtopic refers to a violation of netiquette that blurs the declared restriction on the topic of communication. This in turn makes it difficult for users to find information, turning the forum into an information dump.

Hotlinking

Refers to the process of embedding and displaying on a web page any object (music, picture, video, or other files) located on another server.

Overquoting

This is a pointless redundant quoting of a post.